If we’ve learned anything over the last few years of dealing with a global pandemic, it’s our insatiable human need for connection. I’m not talking about likes on a post, or how many business cards you get to hand out at an event. I’m talking about genuine connection - connections that fuel you, inspire you, make you laugh, and spark ideas. Today, my guest Susan McPherson shares her lifelong … [Read more...]

Your organization has a story. Are you leveraging empathy for your audience and telling it? You may not think story has a place in business, but if you want to engage employees, partners, or customers it most certainly does. Why do stories engage us so much? And how do we craft a good story? Today, my guest, Jerome Deroy, and I break down why storytelling is the way we make connections, get … [Read more...]

Social intelligence is the capacity to communicate and form relationships with empathy and assertiveness. It comes from knowing yourself and knowing others - and acting with awareness and empathy. Today, I talk with Kelly Cooper, Founder and CEO of the Center for Social Intelligence and author of Lead the Change – The Competitive Advantage of Gender Diversity and Inclusion. We talk about what … [Read more...]

By far, the most popular story from my book The Empathy Edge is the story of Christina Harbridge and her magical collection agency. The story of how she created a culture of empathy that led to transforming a usually bleak work environment into a thriving culture, resulting in success rates 3X the industry average and whose clients would send thank you cards and wedding invitations! How did she do … [Read more...]

Caregivers in general, be they moms, dads or those caring for elder parents, are struggling at work right now in very specific ways. What can workplaces do to support them and see things from their point of view? Empathy combined with action will ensure you don’t lose top talent, but instead enable them to thrive and help your company succeed.Today I have the utter joy to talk with Sara Dean, who … [Read more...]