What is strategic empathy? It’s ensuring you embed empathy into your business model - operationalize it, reward it, model it, and hold others accountable. Just as with any other brand value, when you’re all talk and no action, you can never truly reap the benefits that empathy can bring to your team and organization. In this episode, Daniel Murray and I discuss just this topic. As one of the … [Read more...]

Being a purpose driven organization is not just a nice-to-have, it actually leads to more revenue, higher performing teams, and better engagement and retention. When salespeople are able to reframe their thinking from how to simply “close more deals” to how they can improve a customer’s life, they find more success and more satisfaction and happiness in their work. In my conversation today with … [Read more...]

Burnout is costing us more than we think, but new research has emerged that shows empathetic leadership can help prevent burnout. My guest today, Davida Ginter, helps leaders and organizations prevent burnout so they can scale impact. We talk about how leaders can better sustain themselves and set boundaries to avoid burnout. We discuss how you can start building a practice of emotional resilience … [Read more...]

How does a company lead with their values and, as a result, achieve phenomenal success for itself and its customers? Today, I talk with Nate Smith, the CEO and co-founder of Lever, a leading talent relationship management solution that makes it easy for talent teams to reach their hiring goals and to connect companies with top talent. Lever leads by example by leading with their values, both … [Read more...]

Empathy is more than just how we live and interact with one another.  It is also related to technology, products, and our stewardship of the environment. Today, I speak with James Ehrlich, whose extraordinary innovation in neighborhood design fits in with this empathetic style of living. James talks about his “smart neighborhood” that nourishes itself and lives in harmony with the environment to … [Read more...]