In this episode, Maria and Kim discuss: How empathy at senior levels of leadership drives operational performance.  Why being curious as a key leadership success factor.  A three phase approach to running empathetic meetings where everyone can thrive and, yes, work can actually move forward.  Key Takeaways: Clear, deliberate, constructive feedback is empathetic. Be … [Read more...]

In this episode, Maria discusses: 5 benefits empathy brings to your leadership, business, and brand. The costs of disengagement and the benefits of engaged employees.  Engaging with Millennials and Gen-Z.  Key Takeaways: Empathy has been shown to have a direct impact on everything from customer loyalty to innovation to profits. When we really understand our customers from a … [Read more...]

In this episode, Maria and Paul discuss: The evolution of Paul’s leadership style and how it has changed throughout the years to where he is now. Leading your team through hard times in an environment where they can contribute their best work. Pauls share how he successfully led teams through three major global crises: 9/11, the 2008 recession, and the current COVID global pandemic. Walking … [Read more...]

In this episode, Maria and Jonni discuss: How empathy shaped the business model of Eleven 11 Solutions and the company philosophy as they continue to grow.  Tips and advice to stay connected even during tough situations.  Empathy as inspiration and success in Jonni’s professional career.  Key Takeaways: You don’t appease your employees at the expense of clients, you … [Read more...]

In this episode, Maria and Steve discuss: Technology for a purpose, not just for technology’s sake. Why data tells a story and this requires empathy Excellent models of leadership with bottom-line success through empathy. Habits and tips to maintain an empathetic mindset. Key Takeaways: Data is more than being cold, hard, and analytical. What you're really trying to do is get this … [Read more...]