In this episode, Maria and Jay discuss: What an empathetic brand really means. Empathy as a talk trigger for word of mouth marketing. How your brand can show empathy digitally. A game-changing story of situational empathy that made Jay a brand fan for life Empathy in action - experiences that Jay has had that you can do in your business now, regardless of size.  Key Takeaways: … [Read more...]

In this episode, Maria and Cory discuss: What a compassionate culture looks like and finding the passion in compassion.  What a Director of Compassion is and how that benefits an organization.  How you can hire for empathy so that a compassionate culture can take root. Key Takeaways: Empathy and compassion are innate to humans and can always be improved, even if they were … [Read more...]

In this episode, Maria and Kim discuss: How empathy at senior levels of leadership drives operational performance.  Why being curious as a key leadership success factor.  A three phase approach to running empathetic meetings where everyone can thrive and, yes, work can actually move forward.  Key Takeaways: Clear, deliberate, constructive feedback is empathetic. Be … [Read more...]

In this episode, Maria discusses: 5 benefits empathy brings to your leadership, business, and brand. The costs of disengagement and the benefits of engaged employees.  Engaging with Millennials and Gen-Z.  Key Takeaways: Empathy has been shown to have a direct impact on everything from customer loyalty to innovation to profits. When we really understand our customers from a … [Read more...]

In this episode, Maria and Paul discuss: The evolution of Paul’s leadership style and how it has changed throughout the years to where he is now. Leading your team through hard times in an environment where they can contribute their best work. Pauls share how he successfully led teams through three major global crises: 9/11, the 2008 recession, and the current COVID global pandemic. Walking … [Read more...]