In today’s episode, I talk to Don Mamone, whose long career in hospitality instilled in him the importance of customer service and relationship marketing. Don and his wife, Emily, run a successful photography studio based on the people first, then profit philosophy. Throughout this episode, we discuss what people first, then profit really means, and practical ways in which you can implement it in … [Read more...]

How do you actually use your assumptions, experiences, and messaging to create a brand that truly connects with and speaks to people? Today Dava Guthmiller and I are going to tackle that very question. Dava is a believer in connections - what connects people with brands, eaters with foods, businesses with environments, creativity with the process, and communities with each other. We talk a lot … [Read more...]

In our world with so many diametrically opposed beliefs regarding politics, or policy, or religion, or anything else, is it possible to have too much empathy? Is it possible to connect with those who believe things that appear to be drastically different from our own beliefs? My guest today, Edwin Rutsch, and I talk about how the answer to what we need is, in fact, more empathy in the culture and … [Read more...]

If you’re curious to hear what spycraft, leadership, and building strong relationships have in common, keep listening. Author, speaker and former FBI agent Robin Dreeke used to recruit spies for a living so he knows how to create a relationship and build trust with all kinds of people! Today Robin and I talk about how to shift the focus from yourself to others, the 6 signs to predicting behavior … [Read more...]

Do you ever wish you were a communications rockstar and the kind of person who can persuade, inspire, delight, and motivate in any given situation? Well, my guest today will share how it’s not a magic trick or something you have to be born with - you can learn to be a great communicator and feel like you have developed a superpower. On the show today, Bronwyn Saglimbeni and I discuss the essential … [Read more...]