Can we ever bridge our political divides here in the US? Every day, things seem to get worse. We argue over guns, abortion, civil rights, and whether removing state secrets from the White House and locking them in your safe at home constitutes a crime. But what would happen if people on both sides could engage in meaningful dialogue? What if we all took personal responsibility to spot the lies by … [Read more...]

Today, Maria is not messing around! Learn why change is hard, even when it's a good thing, and what you can do to break free of past habits. When infusing more empathy into your leadership, culture, or brand, you may face internal or external resistance - but that has nothing to do with whether you are going in the right direction or not. It's a sign of transformation. Hear how our brains work … [Read more...]

Change is hard, even when it's a change that makes our lives easier. Today, I speak with Melina Palmer, CEO of The Brainy Business, expert in behavioral economics for organizations around the world, and the author of What Your Employees Need and Can’t Tell You. We give you a refresher on behavioral economics and how our human brains work - especially the conscious and unconscious parts of our … [Read more...]

We, as marketers, all understand how important it is to get to know our customers. But what discipline are we bringing to that process? Do we understand the many levels of empathy we need to have for them, and how to translate those insights into the customer experience and product or service? Today, Emily Vernon, shares so much wisdom about how to look at our customers' experience. We talk about … [Read more...]

Leadership has changed in the last few years, and it can be disorienting for leaders who've subscribed to and succeeded with the old narratives about good leadership. Companies and their leaders need to reframe their cultures to meet the new world of work in the 21st century. It's more than just being nice or being a "cool" boss or giving everyone free lunch. It requires deep and honest … [Read more...]