You know the meeting: rambling conversations, tangents, and vague instructions. Not only is this frustrating, but it's downright unempathetic to people! What is this lack of clarity costing you in terms of productivity, engagement - and bottom line budget?  Today my guest, The Queen of Clarity, Ann Latham, shares why we aren't clear and what it's costing us. Today, Anne talks about how clarity … [Read more...]

"We are finding that putting people first and delivering results are not two separate goals." So says my guest today, Donato Tramuto. Today, we talk about the case for compassionate leadership and how to achieve it. We discussed so much in this very poignant and passionate interview where we each shared some very personal stories and philosophies - Donato talks about how his childhood hearing loss … [Read more...]

What gets in the way of empathy? Our judgements, ego, and biases. It can even impact our ability to connect with colleagues and our customers. But good news: My guest today, CEO and empathy activist Rob Volpe shares research and stories from his latest book Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time. He shares 5 steps to overcome empathy barriers and apply the … [Read more...]

Are you engaging in violent or nonviolent communication? Knowing how to make the shift is vital to being an effective leader - and communicator. Today, I got the chance to speak to Ben Easter, founder of Lucid Shift Coaching. Ben and I unfortunately both share the title of brain injury survivor - and in this episode, he shares how that experience led him to learn all he could about effective … [Read more...]

Every single human experiences death and loss at some point and yet our systems and organizations are not set up to be empathetic to those needs. When a loved one dies, not only are there a thousand logistical tasks like booking a funeral home, getting life insurance paid out, or canceling credit cards - you have to deal with all of this in the worst possible emotional state. The more employers … [Read more...]