Episodes
By far, the most popular story from my book The Empathy Edge is the story of Christina Harbridge and her magical collection agency. The story …
Caregivers in general, be they moms, dads or those caring for elder parents, are struggling at work right now in very specific ways. What can …
Why is it important to ask questions, of ourselves and of others? Well, if you’re been here at this podcast for a minute, you know …
It’s not healthy that we have numbed our feelings so much as a society simply because we can’t process them. This shows up in so …
When you don’t speak out, the world misses out on what could be your game-changing idea, inspiring perspective or important cautionary tale. Too often women …
At what age did we lose our sense of play? What role does play have in boosting trust, collaboration, and creativity? A big role, it …
Nothing requires empathy more than going into a difficult conversation at work – asking for a raise, telling a coworker they are not pulling their …
Have you ever thought about a story as a persuasive argument or as making a case? Because that is what a good story does – …
Being an effective leader requires you to be able to truly see yourself as you are – to know who you want to be, where …
We like to tell ourselves that we make purely logical purchase decisions, but we’re human and we do not. Regardless of the type of business …
How do we apply empathy to solve tough business challenges? Taking the time to gather empathic insights might seem like it’s slowing you down, but …
What can a psychologist who works with high-performers like Silicon Valley executives and professional athletes share with you about empathetic leadership? You’re about to find …
Empathy for others starts with empathy for yourself. Today’s guest, Jamie Greenwood, is going to break down exactly why this is true and how self-compassion …
The billion dollar marketing question: How do you make people fall in love with your brand? First step is that it requires you to understand …
What does it really mean to be customer centric? It’s more than just polite customer service or occasionally asking customers what they think of you. …
The metaverse, virtual reality, immersive experiences – this is the future of how we connect. While some of you have embraced virtual connection this year, …
When you think of empathetic organizations, you think of nonprofits and community organizations. Today, I talk with Heather Hiscox who discusses the need for those …
What is strategic empathy? It’s ensuring you embed empathy into your business model – operationalize it, reward it, model it, and hold others accountable. Just …
Being a purpose driven organization is not just a nice-to-have, it actually leads to more revenue, higher performing teams, and better engagement and retention. When …
Burnout is costing us more than we think, but new research has emerged that shows empathetic leadership can help prevent burnout. My guest today, Davida …
How does a company lead with their values and, as a result, achieve phenomenal success for itself and its customers? Today, I talk with Nate …
Empathy is more than just how we live and interact with one another. It is also related to technology, products, and our stewardship of the …
We can all think of quotes or books that have instantly ignited something inside of you – inspiration or desire to take action – but …
Is it really possible to balance purpose and profit? My guest, Phil Preston, the business purpose guide, talks about how it’s not only possible, it’s …
Right now, our interactions feel prickly and pointed so maybe it’s time to come back to our human roots and embrace humanity’s oldest leadership trait: …
What makes a great leader? The leader everyone is dying to work with, the leader whose team is so engaged, motivated, and high-performing that others …
Nearly every high performer has something that keeps them from fully stepping into their confidence of ownership around their finances. But did you know the …
Success is not easy; it’s hard work. That might seem obvious, but many experts have made a fortune selling “secrets” to hungry entrepreneurs to make …
Brent Lowe and Susan Basterfield: How Innovative Organizations Lead and Scale – No Managers Required
Innovation is such a buzzword in many companies and organizations, but how often do we think about innovating our organizations and the way they run? …
Many of us would agree that a more diverse organization creates a more thriving organization. And research has proven that more diverse leadership teams and …
When we think of empathy, we don’t often think of the finance industry. In fact, anything to do with money seems to be the antithesis …
How do we even start creating a more empathetic society? Even more specifically, what is our own personal role and responsibility in enriching the world? These …
In today’s episode, I get to welcome back attorney, DE&I strategist and executive leadership coach M.E. Hart for an important conversation about how to have …
In today’s episode, I talk to Don Mamone, whose long career in hospitality instilled in him the importance of customer service and relationship marketing. Don …
How do you actually use your assumptions, experiences, and messaging to create a brand that truly connects with and speaks to people? Today Dava Guthmiller …
In our world with so many diametrically opposed beliefs regarding politics, or policy, or religion, or anything else, is it possible to have too much …
If you’re curious to hear what spycraft, leadership, and building strong relationships have in common, keep listening. Author, speaker and former FBI agent Robin Dreeke …
Do you ever wish you were a communications rockstar and the kind of person who can persuade, inspire, delight, and motivate in any given situation? …
Isn’t it funny how we see certain professions as more empathetic than others? When you think of empathetic jobs, health care workers, counselors, or teachers …
How do some people become master connectors? How can you create more meaningful connections for your life and your work? And, especially, what role does …
We have so much work to do in this country, in organizations, higher education, and our world at large around empathy, and bridging – healing …
Can we come together? You may ask yourself this within your team, organization – or perhaps in your community at large. We’ve had so many …
In today’s episode, we are going to go back to Empathy 101. With a wide range of experience as a licensed psychologist and advisor, today’s …
More and more, companies are learning that simply bragging about features and functions is not enough. Customers, especially those in the younger generations, want real …
We all have a platform and we all have a story. What many of us don’t realize is the power that is in our stories …
Allyship at work is how each and every one of us, on an individual level, can support and empower underrepresented groups to ensure everyone can …
Today I have a great conversation with Patrick Morrissey, whose previous and current experience gives him an insight into how empathy can lead any sales …
In this world where zipcodes and timezones don’t matter for collaboration, it is more important than ever to understand the human side of being an …
In today’s episode, I have the opportunity to speak with brand leader and CMO Rodney Hutton. In his 25 years of experience with some of …
How do you successfully manage change within your organziation? The key is to remember that change impacts PEOPLE – and you need to ensure they …