Nothing requires empathy more than going into a difficult conversation at work – asking for a raise, telling a coworker they are not pulling their weight, or even delivering a less-than-stellar performance evaluation to an employee. You know it’s not a conversation they want to have and you steel yourself for a fight. Today, my guest, Roberta Matuson and I talk about these exact conversations and coach you through them! Roberta also shares her best tips on how to navigate those conversations and step up, even when it’s a conversation you’d rather avoid.
- You need to be clear and clarify with people you are conversing with to make sure you’re both understanding the situation.
- Be specific. If you have specific, concise examples, it is hard to dispute whatever you are discussing.
- Nothing should ever be a surprise in a performance evaluation.
“I have found that, all too often, the need to be right all the time really prevents us from hearing one another.” — Roberta Matuson
About Roberta Matuson, The Talent Maximizer:
LinkedIn Top Voice in Workplace and Leadership
For more than 25 years, Roberta Matuson, president of Matuson Consulting, has helped leaders in highly regarded companies, including General Motors, New Balance, and Microsoft, and small to medium-size businesses, achieve dramatic growth and market leadership through the maximization of talent.
She’s the author of six books including, Evergreen Talent: How to Seed, Cultivate, and Grow a Sustainable Workforce, and the international bestseller, Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around, a Washington Post Top 5 Business Book For Leaders. Her newest book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work will be released in September of 2021.
Roberta is one of a handful of people who have appeared as a guest of Bill O’Reilly’s on Fox’s O’Reilly Factor, and who left the show unscathed.
Connect with Roberta:
Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy
Connect with Maria:
Get the podcast and book: TheEmpathyEdge.com
Learn more about Maria’s brand strategy work and books: Red-Slice.com
Hire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-Ross
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